Sales & Customer Experience

• Integrating AI Into The Sales Process

• Selling Techniques For Today’s More Informed Customer

• Building A Sales Culture Across The Dealership

• Understanding Today’s Customer Expectations

 

Service Department Operations

• Improving Service Department Workflow

• Eliminating Bottlenecks & Increasing Productivity

• Attracting Young Talent To Service Departments

• Managing Technician Shortages & Training Challenges

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Staffing, Leadership & Culture

• Managing A Younger, Less Experienced Workforce

• Training, Retaining & Developing Future Leaders

• Creating Career Paths Within Dealership Operations

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Industry Relations, Advocacy & Dealer Influence

• State Dealer Association Breakout Sessions

• How State Laws Affect Dealership Operations

• Understanding How Dealer Legislation Gets Passed

• Dealer Advocacy & Industry Representation

• Special Guests from: AMA, MIC, MRAA, PRA, SEMA

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OEM Relations & Profitability Strategy

• Does It Pay To Play The OEM Incentive Rewards Game?

• Understanding OEM Programs & Dealer Profitability

• Evaluating OEM Incentives, Requirements & Margins

• Dealer Perspectives On OEM Performance Programs

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Ownership, Succession & Long-Term Planning

• Exit Strategies For Dealership Succession

• Preparing For Dealership Transition & Ownership Change

• Succession Planning For Multi-Generational Dealerships

• Building Long-Term Dealership Value